Payment / Dispatch

If you wish to order, please find below our General Terms- and Conditions:

For ordering contact us

Gutsmiedl Produkte GmbH
Owner: Ms Ines Kuehne
Hohenwarter Str. 25 Rgb.
D-85276 Pfaffenhofen 
Germany 

Tel 0049 8441 87 99 737
Fax 0049 8441 87 99 749
Email info@bitterkraft.de


Web-Sites:

www.hildegard-spezialist.de        
www.bitterkraft.de

Registered at:
Amtsgericht Ingolstadt HRB 6881

Tax-No: 9124/127/90373     VAT-IdNo: DE815463930

Account No:  Commerzbank Passau
IBAN: DE92 7404 0082 0626 3636 00                                     
BIC: COBADEFFXXX


Copyright
Copying, reprint, or photomechanical duplication of any pictures and texts in our shop, in any kind, also as excerpts, are not permitted.


Terms and Conditions

Pricing
All prices are to be understood as including legal value-added tax and subject to shipping costs. The prices are always subject to change. The prices valid on the day of delivery apply.

Shipping costs
The following lump-sums apply for packaging and shipping:

Germany 
Orders up to Euro 100,00 value are charged with Euro 5,95
Orders of more than Euro 100,00 are being shipped WITHOUT CHARGE.

Other EU countries
Depending on actual postal charges and packaging/shipping requirements.


Switzerland, Luxembourg, and Worldwide
Minimum Euro 38,00 for a regular parcel or depending on actual postal charges.


Shipment to the USA and to Canada
We charge Euro 38,00 for the most reasonable airfaire (depending on the size of your order) depending alway on the actual DHL parcel charges and shipping requirements.


Deliveries are made by German Post or DHL-service within the EU and by DHL-postal parcel for shipments worldwide.

For cash on delivery deliveries, additional costs are incurred. If all articles are not able to be delivered and if the customer requests a partial delivery, the shipment costs are incurred by the customer once.

Partial deliveries
Partial deliveries are only performed upon the written request of the customer.

Commercial Wholesale Prices
We offer our goods also wholesale to certified professional wholesalers, medical personnel or doctors. By sending us your trading certificate or other certification stating your profession we will send you our specified wholesale-pricelist. This pricelist excludes taxes. The shipping costs are the same as listed below.

Confirmation
After having sent your order, you will receive an automatically generated confirmation by e-mail. Please check if everything is correct and contact us immediately in case of discrepancies or questions.

Return of Goods / Right of Return
The return of goods can only be accepted upon previous agreement. To guarantee the deadline of 1 month, just contact us in time. After having performed the complaint, you are obliged to return the goods within 7 days. Your are to return the goods free of postal charges for us. A credit in the full amount of the value of the goods is issued only if the goods are sent in their original packaging. In other cases, we reserve the right to charge for the costs incurred.


Right of Withdrawal
The consumer is entitled to right of withdrawal. The right of withdrawal begins at the time at which the customer is provided with clear notification of his right to withdrawal on a permanent data medium. This notification shall inform the customer of his right in accordance with the requirements for the means of communication used. The period within which the withdrawal can be made is two weeks. The withdrawal does not require any justification. Sending the notification of withdrawal on time to Gutsmiedl Produkte GmbH at the address given above suffices for complying with the return period. The goods must be returned to this address. A right of withdrawal does not exist for contracts entailing the delivery of goods that are prepared according to the customer’s specification.

Conditions of Payment
The invoice becomes due for payment 1 week after the invoice date at the net amount without deductions. The goods remain the property of the deliverer until complete payment is made.

Security
Personal data of importance for us are saved as long as this is permissible under the German Data Protection Act. All specifications made by the customer are only used for internal purposes and are not passed on to third parties. The e-mail addresses nor other personal data are neither passed on nor are they used for promotional purposes.

Delivery Period
Delivery is performed within three to six working days, unless special arrangements have been made.


Disclaimer and Health Warning
Gutsmiedl Produkte GmbH uses reasonable efforts to include accurate and up to date information on this site but makes no warranties or representations of any kind as to the accuracy of such information. The information must not be relied upon. It does not constitute medical or other advice. Supplements should be taken in conjunction with, and not as a substitute for, a healthy and balanced diet. Before undertaking any strenuous exercise or supplements you should seek medical advice from your physician. Gutsmield Hildegard-Produkte assumes neither liability nor responsibility for any information on this site. Such information is used or relied upon at your own risk.


Use of this site is subject to our website terms and conditions.

Orders from outside Germany
If you are outside German you are responsible for import duties, custom clearance charges and other taxes which may apply once the package reaches your country. Please contact your local customs office for further information. You are responsible for complying with all laws and regulations of the country in which you are receiving the goods. Sales through this website are made on the strict understanding that such sale or use of goods is lawful in your country and does not breach contracts which restrict distribution in your country (and you must take reasonable steps to check). If such sale or use is unlawful or impermissible, any contract of sale will be void from the start. If you become aware of this, please notify us immediately and return the goods to us.


Right to Cancel
If you are a consumer, you have the right within 7 working days of delivery of goods to cancel the contract by letter (by hand or post), fax or by email info@bitterkraft.de. If you cancel, you must return the goods together with the invoice to the above address at your expense. We will deduct the direct costs of recovery if you do not comply or if you return them at our expense. However, we will pay the cost of returning any substitute goods.

Information on this Website
We use reasonable efforts to include accurate and up to date information on this site but make no warranties or representations of any kind as to the accuracy of such information. The information must not be relied upon. It does not constitute medical or other advice. We assume neither liability nor responsibility for any information on this site. Such information is used or relied upon at your own risk.

 
Instability of the Internet
The internet is an inherently unstable medium. We do not guarantee uninterrupted or error-free service and accept no responsibility in respect of such interruptions or errors. We do not guarantee that this site will operate either fully or in part on any specific computer equipment or in any specific software or that it is free from viruses or anything else which may have a harmful effect on any technology.


Finalizing the Contract / Stepping Back
Gutsmiedl Produkte GmbH has the right of stepping back from a contract finalized through the Internet, if any well-evaluated suspicion occurs as a result of the details of the customer or in case if its non-conformal behaviour (violation of contract), as well as in a case of danger that the customer will not follow its contractual obligations. Gutsmiedl Produkte GmbH has the right of stepping back from a contract in case of mistakes in writings or calculations. There are no claims towards the customer/buyer following from such cases.

 
Ownership
All delivered goods remain our property until full payment of all claims within the business-relations, including any additional claims. The buyer is not empowered to pawn the goods, nor to transfer the goods as a form of material security to any third party.


Taking down delivery / Transition of Danger
The customer is obliged to take down the delivery. The danger of any accidental damage or deterioration is transferred to the customer at the very moment of taking down the delivery. If the customer refuses taking down the delivery, the danger of any accidental damage or deterioration is transfered to the sender at this very moment of the customers refusal.
 
Place of Performance and Jurisdiction
Place of performance and jurisdiction for the obligations of both parties from the contractual relationship is Munich or Pfaffenhofen / Germany.

direct contact

Gutsmiedl Produkte GmbH
Geschäftsführerin Ines Kuehne
Hohenwarter Str. 25
D-85276 Pfaffenhofen / Ilm

Tel.: 08441 / 87 99 737
Fax: 08441 / 87 99 749

Email: info@bitterkraft.de